Return policy


Purchases on the website are subject to the rules of European Directive 2011/83/EU, which guarantees the right to withdraw, for any reason, from the purchase contract.


Terms and conditions of the right of withdrawal:

The purchased product must be substantially intact.

The right of withdrawal is reserved only to natural persons, thereby excluding purchases made by retailers or by those who in any way purchase for resale to third parties

The shipping fees will be borne by customer.

Upon their arrival at the warehouse, the goods will be examined for any damage or tampering (the substantial integrity of the returned item is an essential condition for the exercise of the right of withdrawal), so we recommend the utmost care when preparing the package, such as using the original packaging.

To exercise this right, you must send us a notice to that effect within 10 days from the date of receipt of the ordered goods and send the goods within a further 15 days.

Procedure to be followed

Send an email to with the declaration of intent to exercise the right of withdrawal and indicating all the required data:


order number and order date

invoice number

the products subject to withdrawal 

your bank details (IBAN code)

You must then wait for a communication from our Customer Service authorising the return.

Upon receipt of this communication, you must return the returned goods within a further 15 days to:


c/o Conti Thun Srl (Subject: Online Return)

VIa Masserino 2

25080 Puegnago del Garda (BS) Italy


Refund times


CONTI THUN is committed to refunding the customer within 14 working days from receipt of the goods, crediting the Customer with an amount corresponding to the value of the goods as stated on the invoice. The above amount does not include the shipping costs. This in accordance with Article 14, paragraph 1, of European Directive 2011/83/EU.